A Great Deal?
4 Hours in the queue for car rental?
Getting a family of 5 galvanised and on the plane is no mean feat. It requires heroic levels of organisation, an enormously early start and the patience of a saint to deal with the mounting excitement of 3 children who, on landing, can sense that they are just a few moments from the cool of the pool.…..but are they?
Particularly if you’ve booked your car hire purely on price.
If you’ve booked through a price comparison website then you could have a hot, sticky 4 hour wait on your hands. Until you have booked, you won’t know which company you have landed up with-you may never have heard of it.
So what’s happening here? It’s fairly simple really. Those car hire companies that have got their act together online and can force their prices down, win. And while they count their pennies, we get to stand in the queue. Lucky us! How many of us would pay an extra £10, £20, £30 extra, more perhaps, for the benefit of not standing in that queue for 4 hours with tired, fractious children? Many of us I’m sure.
Missing A Trick
The car hire companies are missing such a trick. Stop competing purely on price and offer us something that guarantees us a way to get our holiday off to a smooth, efficient start. Simplify, speed up the process, offer us a family friendly holiday service, give families with children a priority. Anything! Anything would have to better than what is happening at the moment. We’d buy it.
And, don’t even get me started on the fact that once you’ve got to the desk their underhand ways mean that car firms extort yet more money out of the tired, hot, frustrated traveller in the form of confusing excess waivers and the like.
A Plea To Car Hire Firms
Come on car hire firms! It can’t be that difficult to come up with a clever, innovative, customer-centric package that spare us the long queues. You’ll win the battle for business if you do!
Visit www.totstotravel.co.uk to see what baby and toddler friendly options we can offer your family!
Tots to Travel offer baby friendly holidays and child friendly holidays both in the UK and abroad. Our range includes child friendly villas, including perfect villas for kids, baby friendly cottages, baby friendly villas and more…